Business Process Outsourcing (BPO) is a broad term referring to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process. Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.

Few of the key factors as to why BPO is gaining ground are:

• Factor Cost Advantage
• Economy of Scale
• Business Risk Mitigation
• Superior Competency
• Utilization Improvement

How Biometric Solutions Help
In an industry where employee presence and actual working hours for an employee are the most critical parameters for productivity, the use of biometric technology can contribute significantly to success of an organization.

Biometric technology can be applied in two distinct functions in the BPO industry.

• It can be deployed as a security layer for sensitive data
• It can be used for tracking & monitoring of employees to ensure productivity

Typically, biometric solutions are used as a security layer AND for employee monitoring. Identification and authentication of employees using one or more of their unique biometric characteristic makes the system fail proof and tamper proof. It eliminates the possibility of proxy 'sign-in' or 'buddy-punching' for both physical access and system access.

Tutis recognized the scope and application possibilities in this sector and has actively promoted the product in this segment.